Introduction & Scope
Welcome to kiriya casino. This Privacy Policy is a document of trust between kiriya casino and all its members. We believe privacy is not merely a legal obligation â it is your fundamental right.
This policy applies whenever you use the kiriya casino website, mobile app, or any of our digital services. By using our services, you agree to this policy.
What Information We Collect
Kiriya casino collects two types of information â what you provide directly, and what is gathered automatically as you use the service.
| Data Type | Example | Collection method |
|---|---|---|
| Identity information | Full name, date of birth, national ID number | Registration form |
| Contact Information | Mobile number, email address | Registration & Support |
| Financial information | BKash/Nagad number, transaction history | Deposits & Withdrawals |
| Device Information | IP address, browser, operating system | Automatic (log files) |
| Usage Data | Games played, session duration | Automatic (Analytics) |
| Communication records | Messages and complaints submitted to support | Live chat, email |
Purpose of data use
Kiriya casino uses your data only for specific, legitimate purposes. Full details are provided below:
- Account Management: Verifying your identity, creating and managing your account.
- Financial Transactions: Processing deposits, handling withdrawals, and preventing fraud.
- Service improvement: Analysing your gaming experience to improve our services.
- Customer Support: Resolving your questions and complaints.
- Legal Obligations: Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Bonuses & Offers: Sending you relevant offers based on your preferences (you can opt out at any time).
Data Sharing & Third Parties
In certain situations, kiriya casino may share your information with trusted third parties. All such sharing is governed by strict confidentiality agreements:
- Payment Processor: bKash, Nagad, or other payment gateways â used solely to process transactions.
- Game provider: Minimum information required for Live Casino or slot games.
- KYC Verification Provider: For legal identity verification â fully encrypted.
- Law enforcement agencies: In the event of a court order or government directive â we have no choice but to comply, and we will make every effort to notify you.
Your information is not shared for any other purpose beyond those listed above without your consent.
Cookie Policy
Kiriya casino uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: To identify which parts of the site are experiencing issues â collected anonymously.
- Functionality Cookies: To remember your language preference and other settings.
- Marketing Cookies: To show you relevant offers â you can turn this off from your browser settings.
How Long Your Data Is Retained
Kiriya casino does not retain your data longer than necessary. The general policy is:
- All data is retained for as long as your account remains active.
- Financial transaction records are retained for up to 5 years after account closure, as required by law.
- Support conversation records are retained for up to 2 years.
- Log files are automatically deleted within 90 days.
After the retention period, your data is securely deleted or anonymized so it can no longer be linked to you.
Your Data Rights
As a kiriya casino member, you have several important rights:
Right to Access
You can request to know what information we hold about you â at any time.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to Erasure
You can request the deletion of any data held beyond legal obligations.
Right to Portability
You can request an export of your data in a standard, portable format.
Child Protection
Kiriya casino strictly does not serve anyone under the age of 18. If we discover that a minor has opened an account, it will be closed immediately and any collected data will be securely deleted.
If parents suspect their child is using kiriya casino, please contact support immediately.
Our security measures
Kiriya casino employs a multi-layered security system to protect your data:
- SSL 256-bit TLS Encryption: All data transfers are encrypted.
- Firewall & IDS: Detects and prevents unauthorized access.
- Regular Penetration Testing: Security testing conducted by independent third parties.
- Two-factor authentication: An added layer of security for account access.
- Staff Training: All personnel who can access your data are trained in strict confidentiality practices.
That said, no system is 100% secure. In the event of a data breach, we will promptly notify the affected members and take all necessary action.
Policy Changes & Updates
Kiriya casino may update this Privacy Policy as needed. For significant changes, we will:
- We will send a notice to your registered email address.
- A warning will be displayed upon logging in to the platform.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of our services after a new policy takes effect will be considered acceptance of the updated terms. If you do not agree, you may close your account.
Contact & Complaints
If you have any questions, requests, or concerns regarding our Privacy Policy, please get in touch:
- Email: support@kiriyacasino.app
- Live Chat: Live chat on the website or app â 24/7 in Bangla
- Response Time: Up to 72 hours by email, instant via live chat